Frequently Asked Questions

Store it in a dry place. Humidity can cause tarnishing. Protect it from touching hard rough surfaces to avoid scratching because silver is a soft metal. Clean it with soap or baking soda and water using a toothbrush, and dry it afterward.

Store it in a dry place. To prevent the opal from fracturing, avoid wearing it during physical activities or protect it from impacts because opals are a relatively soft stone. Clean it with soap and water using a toothbrush, and dry it afterward. Opals lose color when they soak up water but regain it when fully dry.

If a customer chooses the wrong size or changes their mind about the item, we cannot accept returns or exchanges. Small texture irregularities in metal or hue differences in stones that are similar to what is shown in the product photos are not considered a mistake and are not eligible for returns or exchanges. If the wrong size or product was sent to the customer and it was not the customer's mistake, the item can be returned and refunded or exchanged for the correct size or product.